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General Questions
About Your Data
General Support
Login Support
Calendars and Meetings Support
Contacts Support
Admin Support
Email Support
What is NotWired?
NotWired is an on-line service to help you keep track of your contacts, schedule events, conduct effective meetings, track tasks and organize your information. You can use NotWired individually or with groups. Access NotWired through any browser, cell phone, or PDA.
TopWho is it designed for?
NotWired is designed for growing businesses or groups that want to improve communications and collaboration without investing in expensive software, personnel or consulting required for software installations.
TopHow does it work?
Using a any form of Internet access, employees, suppliers, customers, friends and family can better coordinate over the Internet. NotWired users can choose how and with whom they wish to share information. All software operates at our data centers so there is no setup hassles.
TopWhy should I use it?
1. To save time and money
2. To centralize information
3. To shared information
4. To manage more effectively
5. To access your information anywhere
6. To work together better as a groupYou should use NotWired if you want to centralize all scheduling and contacts for your organization in a single system available from any PC, Web enabled cell phone or PDA device.
TopHow much does it cost?
More information about pricing can be found here.
TopHow do I get started using NotWired?
You can simply signup and start using NotWired. Invite colleagues, suppliers, friends and family to join your organization.
TopWill someone at NotWired help me get started?
Yes. Email . Or you can call us at 949-371-5449.
TopHow many users can I signup?
Unlimited. NotWired was designed to work with any number of users and contacts. You will be charged by the active user per a month.
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What does NotWired do with my personal information?
At NotWired, we value your privacy. All your information is private. Please see our privacy statement.
TopWho owns the data?
You own your data. NotWired has no right to access your data.
TopHow safe is my data?
The NotWired systems are also protected from fire, flood and other damages. NotWired is hosted at a professional data center and data is backed-up every night from that location to another location.
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How secure is my data?
NotWired uses widely accepted standards for data encryption and protection. All of your data is available only to you through a user id and password login.
NotWired systems and databases are all behind secure firewalls that protect systems from intrusion. Our site is professionally hosted with a vendor who has physical and software security to protect systems.
TopHow can I get my data out?
All employee and contact information can be exported into a .CSV file and opened in any common application like ACT!, Outlook and Palm Desktop. Meeting minutes will need to be printed since they are unique to NotWired.
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What if I forgot my password?
Simply go to the user password recovery page and your password will be emailed to you immediately. You can change your password at anytime by updating your user profile.
TopWhat if I forgot my user ID and password?
Contact your organization administrator and they can reset your password. If you are the administrator, please email for assistance.
TopWhat kind of system requirements do I need to run NotWired?
NotWired is designed to work with any computer bought in the last couple of years. The minimum configuration for using NotWired services includes:
- An Internet connection with a 28.8 Kbps model speed. Please note: 56 Kbps is highly recommended.
- Web browser defined below.
- Cookies must be enabled on your Web browser.
- Javascript enabled on your Web browser.
- A minimum screen resolution of 800 x 600
For Macs
- Internet Explorer 5.0 or higher
- Netscape 4.6 or higher
- AOL 4.0 or higher
For Windows 95, 98, NT or 2000
- Internet Explorer 4.0 or higher
- Netscape 4.06 or higher
- AOL 4.0 or higher
What cell phones are compatible?
NotWired supports all phones that support SMS messages via Internet email. All phones that support the WAP 1.1 specification (Phone.com browsers) will be operational with NotWired.
TopWhat pagers are compatible?
NotWired supports all pagers that support SMS messages via Internet email.
TopHow do I use NotWired from my mobile phone?
First, you must signup with NotWired. During the registration process you will be asked for your mobile phone number, your carrier (i.e. AT&T, Nextel, Sprint ...), the type of phone you have, what you would like to use for you mobile login and password. Once you have signed up with NotWired, use your phone Internet browser to go to www.notwired.com and login with your mobile login and password. For more information about how to use access the Internet with your mobile phone and go to NotWired, click here.
TopHow do I use NotWired from my Palm?
First, you must signup with NotWired. During the registration process you will be asked for your mobile login and password. Once you have signed up with NotWired, download the Palm application, install and start the Palm application. NotWired will ask for a mobile login and password. Enter the same information you used during the NotWired registration.
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What documentation is available?
A complete set of documentation is available on-line. All help is context sensitive.
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I cannot login?
This can be caused by several issues depending on your browser (IE or Netscape) or service you are using (AOL, Earthlink, MSN, etc.).Since NotWired uses cookies to improve the user experience, users may have trouble entering NotWired because you have your settings set to reject cookies.
For IE users, make sure you do not have security set on High. To check this, click the "Tools>Internet Options" menu item. Click on the second tab "Security" and check the setting. Make sure the secrity setting is not "High".
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Why is my time setting on my calendar is wrong?
You may go to the preference setting and change your timezone to match your location.
TopHow do I assign a task to someone else?
Create a task request. Make sure you choose at least one person in your organization or an external assignment.
TopHow do I invite people who are not members to a meeting?
Choose to create a meeting and invite members or external invitees via email. Pick the date, time and location and schedule.
TopCan I be alerted about events when I am not at my PC?
Absolutely. NotWired is designed for the mobile generation. In addition you can check tasks, calendars, meetings and organization phonebooks all from you phone or PDA (Palms and PocketPCs).
TopWhat is the limit on the size of a meeting minutes document?
4,000 characters, or about 5 normal typed pages. This is a limitation imposed by some browsers.
TopHow do I attach notes to meetings or meeting minutes?
NotWired does not support attachments at this time.
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How do I work with dates prior to January 1, 1970?
NotWired does not support dates prior to January 1, 1970.
TopWhy doesn't Outlook import repeating events correctly?
When exporting calendar data from Outlook, events are changed from a repeating event to individual events. Therefore, the data into NotWired is incorrect.
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How do I attach notes to contacts?
Click on the notes/activity icon () when viewing a contact or a contact search result.
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How do I edit contact entries?
You can edit all contacts that you have permissions to access. To edit a contact, click on the edit icon (). NOTE: You cannot edit profiles if you are not the owner of the profile. You may duplicate the profile as a personal contact and then edit the duplicate.
TopHow do I share my contacts?
First, you need to edit the contact by clicking on the edit icon (
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How do I check the status of my account?
Since NotWired is currently free, this ability is disabled. The ability to check status of account will be a feature for the organization administrator.
TopHow do I add a user to my group?
NotWired administrators can add users. They can go to the Tools>Administration module. Click on Users>Add User and invite a new member.
TopHow do I enable and disable access to users?
NotWired contains the ability to grant or revoke access by application or features. NotWired administrators can set up users with the appropriate access to your system. Users can also be disabled from the administrator module.
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What is Web-based email? Is it secure?
Web-based email is electronic mail that can be sent and received from a Web site on the Internet, using a Web browser (like Netscape Navigator or Internet Explorer), rather than using an email program (such as Qualcomm Communications' Eudora� or Microsoft Outlook�). The advantage of Web-based email is that it can be retrieved and sent from any computer with an Internet connection, whereas traditional email programs must be configured on a specific computer to send and receive mail for a particular email address.NotWired makes security a priority. NotWired's Email Service utilizes state-of-the-art security measures in its mail system architecture. Mail stored on our email servers is accessible only by you and protected by a secret password you select. If you log into NotWired's Email Service from a public terminal, you can choose to have your pages expired so nobody can look at your past email sessions
What is WAP-based email? Is it secure?
WAP-based email is electronic mail that can be sent and received from a WAP site on the Internet. Using a Internet browser on your phone or some other wireless device. The advantage of WAP-based email is that it can be retrieved and sent from any device with a wireless Internet connection giving you portability.How do I add an e-mail account?
After you login to NotWired, go to the email application. From the email application choose Accounts on the View combo box. You can then choose to 'Add Account' and enter the mail account information.What do "Cc:" and "Bcc:" mean ?
Cc: stands for "carbon copy." Anyone listed in the Cc: field of a message will receive a copy of that message when you send it. All other recipients of that message will be able to see that the person you designated as a Cc: recipient has received a copy of the message.
Bcc: stands for "blind carbon copy." This is similar to the Cc: feature, except that Bcc: recipients are invisible to all of the other recipients of the message (including other Bcc: recipients). For example, if you send a message To: johnsmith@notwired.com and Bcc: janesmith@notwired.com, then johnsmith will see himself as the message's only recipient, while janesmith will see that you have also sent the message to johnsmith. To send a message, you must always specify at least one recipient in the To: field. If you don't, an error message will appear when you attempt to send the message.
Please note: Sending unsolicited mail or "spam" is a violation of the NotWired Mail Terms of Service and won't be tolerated.
How do I reply to a message?
To reply to a message that you have received in your NotWired Mail account, you must first open the message on your screen. When the message is open:1. Click the "Reply" link at the top of the message window to reply only to the sender of the message. If you would like to send your reply to all of the other recipients of the message in addition to the sender, click the "Reply All" link.
2. A Compose Mail window will appear. If you clicked the "Reply" link, the sender's email address will appear in the "To:" field. If you clicked the "Reply All" link, then in addition to the sender's address, the addresses of all of the other recipients will appear in the "To:" and/ or "Cc:" fields, according to the way they were listed in the original message. You can also add new email addresses if you wish.
3. Depending on your "Preferences" setting*, in the large text window you will see quoted all, part, or none of the sender's message. A quoted message will be set off by ">" symbols on the left margin.
4. Type your reply. If you have quoted the sender's message, you can type in the area above the sender's message as well within the sender's message itself.
5. Click the "Send" button to send your reply.
Can I save an unfinished e-mail as a draft without sending it?
To save an unfinished email composition without sending it, click the "Save to Drafts" button near the top of the Compose Mail window.Once you have saved a draft, you can open it at any time by doing the following:
- Choose the "Folders" selection from the View combo box on the top left portion of the mail application.
- Choose the "Drafts" folder from the folder list and click on it.
- Click on the message you wish to continue composing.
Saving draft messages is an excellent way to create templates for form letters. Messages saved in your Draft folder will remain there until you delete them.
Also, if you attach a file to a composition and then save it as a draft, the text of your composition will be saved, but the attached file will not. You will need to reattach the file before sending the message.
If I send a message to someone, how can I tell if they've received and read it?
Currently, it is not possible to tell if others have received the messages that you've sent to them.However, if you don't receive your email back with an error message, you can be certain that it has been received by your recipient's mail system. Unfortunately, this doesn't indicate that the message has been opened or read.
How can I add an attachment to a message?
You can send all types of files as attachments, including word processor or spreadsheet documents, audio files, image files (.bmp, .jpg., .gif, etc.), web pages saved as HTML files, and more. Attachments are limited to 2MB in size unless you pay for premium NotWired services.To add an attachment to a message, follow the instructions below for your browser and version.
Netscape Users
First, log into NotWired and begin composing a message. Once you've done this:1. Click the "Browse" button and select a file.
2. When you have selected a file, click the "Add Attachment" button to attach it to your message.
3. To add multiple attachments, repeat
steps 1 and 2.
4. To delete an attachment, click the Detach link.Once the files are attached, you can address, compose, and send the message as you normally would.
Internet Explorer Users
You must use version 3.02 or later of Internet Explorer in order to send attachments. If you use Internet Explorer 4.x, 5.x, 6.x or if you have installed the upload patch for version 3.02, add an attachment by doing the following:1. Log into your NotWired Mail account and begin composing a message.
2. Click the "Browse" button and select a file.
3. When you have selected a file, click the "Add Attachment" button to attach it to your message.
4. To add multiple attachments, repeat
steps 2 and 3.
6. To delete an attachment, click the Detach link.Once the files are attached, you can address, compose, and send the message as you normally would.
Other Browsers
Depending on your browser and version, you may be able to follow the instructions for Netscape users above. If not, please consult your browser's help file for information regarding file uploads.Why do I get "quota exceeded" message when I use email?
NotWired imposes limits on the size and number of messages you can store on our email servers. In order to keep your storage under quota do the following:NotWired Web Client:
Select messages and use "Delete Selected" link to permanently delete messages. You will not be able to move messages into "Trash" folder since it is included when measuring quota.
Other IMAP Clients(Outlook, Outlook Express, etc...):
Select messages and use "Delete" option on the "Edit" menu. Use "Purge Deleted Messages" option on the "Edit" menu to permanently delete messages. You will not be able to move message into "Trash" folder since it is included when measuring quota.
You can request higher quota limits for a fee by clicking here.
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